PAKISTAN NATIONAL VOCATIONAL QUALIFICATION SUMMARY SHEET
PAKISTAN NATIONAL VOCATIONAL QUALIFICATION SUMMARY SHEET
Title of Qualification
National Vocational Certificate Level 2 in ( Whole sale and retail sales) (Customer Services & Sales Assistant - CVT)
Date:
2015-09-24NVQF Level:
2Version:
1Total Credits:
160Purpose of the Qualification:
The main purpose of this qualification is to focus the need, importance and understanding of Customer Services and Sales as per the current competitive and challenging world. Sales and Customer Services Assistant can help a company to acquire, develop and retain more profitable customer relationships through broad range of capabilities that address every aspect of the customer experience. Now a days executive charged with delivering revenues and the customer experience, face more challenges than ever as they lead their organizations toward profitable growth.Details of the Qualification:
| Code | Comptency Standards | Level | Credits |
|---|---|---|---|
| 041600453 | Provide organization’s introduction and product information to customer | 2 | 8 |
| 041600455 | Communicate in the workplace to support customers and team | 3 | 6 |
| 041600456 | Perform office functions | 3 | 4 |
| 041600457 | Provide assistance to the customer | 3 | 8 |
| 041600458 | Achieve sales targets and goals | 3 | 8 |
| 041600459 | Work effectively in a customer service/ sales environment | 3 | 7 |
| 041600460 | Develop professionalism | 3 | 3 |
| 041600461 | Comply with health and safety regulations | 3 | 2 |
| 041600488 | Work Place Management | 3 | 4 |
Credit Range:
| Compulsory | Elective |
|---|---|
| 50 | 0 |